Overview
Trivana is operated by Rerato Technologies Private Limited (CIN: U62099HR2025PTC128270), registered at First Floor, Sector-17, Faridabad, Haryana 121002, India. We want you to be completely satisfied with your purchase. If you are not, we offer a straightforward refund policy as described below.
Creator Pro (Monthly Subscription)
Creator Pro is a monthly subscription for premium creation, analytics, and distribution features.
- •Initial Refund Window: You may request a full refund within 7 days of your first Creator Pro charge if the product is not a fit.
- •After The Initial Window: Refunds are generally not issued for partially used billing periods, but you can cancel before the next renewal.
- •Access After Cancellation: When you cancel, you keep Creator Pro access until the end of the current billing period. If a refund is approved, your account returns to the free tier.
Smart Host (Monthly Add-On)
Smart Host is an optional monthly add-on for Creator Pro that unlocks answer-aware host reactions and premium hosted gameplay.
- •Cancel Anytime: You can cancel your Smart Host subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period.
- •No Partial Refunds: We do not offer partial refunds for unused days within a billing period. You will continue to have access until your current period ends.
- •Initial Add-On Refund: If Smart Host does not work as expected, you may request a full refund within 7 days of the first Smart Host charge.
How to Request a Refund
To request a refund, please contact us with the following information:
- •Your registered email address on Trivana
- •Date of purchase
- •Payment ID or transaction reference (if available)
- •Reason for refund (optional, helps us improve)
Send your request to support@trivana.ai or info@rerato.com.
Processing Time
Refund requests are processed within 5-7 business days. Once approved, the refund will be credited to your original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
Exceptions
Refunds may be denied in the following circumstances:
- •Accounts that have been suspended or terminated for violating our Terms of Service
- •Fraudulent or abusive refund requests
- •Requests made after the applicable refund window has expired
Taxes
If applicable taxes (VAT, GST, sales tax) were collected at the time of purchase, the full amount including taxes will be refunded. Our payment provider handles tax calculation and compliance automatically based on your location.
Contact Us
If you have any questions about our refund policy, please contact us at:
Email: support@trivana.ai or info@rerato.com
Registered Office: Rerato Technologies Private Limited, First Floor, Sector-17, Faridabad, Haryana 121002, India